/**
 * Main Stylesheet
 * Modern, responsive design with dark mode support
 */

/* ================================
   CSS Variables (Theme System)
   ================================ */
:root {
  /* Colors */
  --primary-color: #6366f1;
  --primary-hover: #4f46e5;
  --primary-light: rgba(99, 102, 241, 0.1);
  --secondary-color: #64748b;
  --success-color: #10b981;
  --warning-color: #f59e0b;
  --danger-color: #ef4444;
  --info-color: #3b82f6;

  /* Dark theme defaults */
  --bg-primary: #0f172a;
  --bg-secondary: #1e293b;
  --bg-tertiary: #334155;
  --text-primary: #f1f5f9;
  --text-secondary: #94a3b8;
  --border-color: #334155;
  --card-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.3);

  /* Layout */
  --sidebar-width: 260px;
  --sidebar-collapsed: 70px;
  --topbar-height: 60px;
  --border-radius: 8px;
  --transition: all 0.3s ease;
}

[data-theme="light"] {
  --bg-primary: #f8fafc;
  --bg-secondary: #ffffff;
  --bg-tertiary: #e2e8f0;
  --text-primary: #1e293b;
  --text-secondary: #64748b;
  --border-color: #e2e8f0;
  --card-shadow: 0 4px 6px -1px rgba(0, 0, 0, 0.1);
}

/* ================================
   Reset & Base Styles
   ================================ */
*,
*::before,
*::after {
  box-sizing: border-box;
  margin: 0;
  padding: 0;
}

html {
  font-size: 16px;
  scroll-behavior: smooth;
}

body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
  background: var(--bg-primary);
  color: var(--text-primary);
  line-height: 1.6;
  min-height: 100vh;
}

a {
  color: var(--primary-color);
  text-decoration: none;
}

a:hover {
  color: var(--primary-hover);
}

/* ================================
   Layout Structure
   ================================ */
body.logged-in {
  display: flex;
}

.sidebar {
  width: var(--sidebar-width);
  height: 100vh;
  background: var(--bg-secondary);
  border-right: 1px solid var(--border-color);
  position: fixed;
  left: 0;
  top: 0;
  display: flex;
  flex-direction: column;
  transition: var(--transition);
  z-index: 100;
}

.sidebar.collapsed {
  width: var(--sidebar-collapsed);
}

.sidebar.collapsed .sidebar-header span,
.sidebar.collapsed .nav-item span,
.sidebar.collapsed .user-details {
  display: none;
}

.main-content {
  flex: 1;
  margin-left: var(--sidebar-width);
  min-height: 100vh;
  transition: var(--transition);
}

.sidebar.collapsed~.main-content {
  margin-left: var(--sidebar-collapsed);
}

/* ================================
   Sidebar
   ================================ */
.sidebar-header {
  padding: 1.25rem;
  display: flex;
  align-items: center;
  justify-content: space-between;
  border-bottom: 1px solid var(--border-color);
}

.logo {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  font-size: 1.25rem;
  font-weight: 700;
  color: var(--primary-color);
}

.logo i {
  font-size: 1.5rem;
}

.sidebar-toggle {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 0.5rem;
  border-radius: var(--border-radius);
}

.sidebar-toggle:hover {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.sidebar-nav {
  flex: 1;
  padding: 1rem 0.75rem;
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.nav-item {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 0.75rem 1rem;
  border-radius: var(--border-radius);
  color: var(--text-secondary);
  transition: var(--transition);
}

.nav-item:hover {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.nav-item.active {
  background: var(--primary-light);
  color: var(--primary-color);
  font-weight: 500;
}

.nav-item i {
  width: 20px;
  text-align: center;
}

.sidebar-footer {
  padding: 1rem;
  border-top: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.user-info {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  flex: 1;
}

.user-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--primary-color), #8b5cf6);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  color: white;
}

.user-details {
  display: flex;
  flex-direction: column;
}

.user-name {
  font-weight: 500;
  font-size: 0.9rem;
}

.user-role {
  font-size: 0.75rem;
  color: var(--text-secondary);
}

.logout-btn {
  padding: 0.5rem;
  border-radius: var(--border-radius);
  color: var(--text-secondary);
}

.logout-btn:hover {
  background: var(--danger-color);
  color: white;
}

/* ================================
   Top Bar
   ================================ */
.top-bar {
  height: var(--topbar-height);
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border-color);
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 0 1.5rem;
  position: sticky;
  top: 0;
  z-index: 50;
}

.top-bar-left {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.top-bar-right {
  display: flex;
  align-items: center;
  gap: 1rem;
}

.mobile-menu-btn {
  display: none;
  background: transparent;
  border: none;
  color: var(--text-primary);
  font-size: 1.25rem;
  cursor: pointer;
}

.page-title {
  font-size: 1.25rem;
  font-weight: 600;
}

.search-box {
  background: var(--bg-tertiary);
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  padding: 0.5rem 1rem;
  gap: 0.5rem;
}

.search-box input {
  background: transparent;
  border: none;
  color: var(--text-primary);
  outline: none;
  width: 200px;
}

.search-box i {
  color: var(--text-secondary);
}

.notification-btn,
.theme-toggle {
  background: transparent;
  border: none;
  color: var(--text-secondary);
  font-size: 1.1rem;
  cursor: pointer;
  padding: 0.5rem;
  border-radius: var(--border-radius);
  position: relative;
}

.notification-btn:hover,
.theme-toggle:hover {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.notification-badge {
  position: absolute;
  top: 0;
  right: 0;
  background: var(--danger-color);
  color: white;
  font-size: 0.65rem;
  padding: 0.1rem 0.4rem;
  border-radius: 10px;
}

/* ================================
   Page Content
   ================================ */
.page-content {
  padding: 1.5rem;
}

/* ================================
   Stats Grid
   ================================ */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 1rem;
  margin-bottom: 1.5rem;
}

.stat-card {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  padding: 1.25rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  box-shadow: var(--card-shadow);
  border-left: 4px solid var(--primary-color);
}

.stat-card.stat-primary {
  border-left-color: var(--primary-color);
}

.stat-card.stat-success {
  border-left-color: var(--success-color);
}

.stat-card.stat-warning {
  border-left-color: var(--warning-color);
}

.stat-card.stat-danger {
  border-left-color: var(--danger-color);
}

.stat-card.stat-info {
  border-left-color: var(--info-color);
}

.stat-icon {
  width: 50px;
  height: 50px;
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.25rem;
  background: var(--bg-tertiary);
  color: var(--primary-color);
}

.stat-card.stat-warning .stat-icon {
  color: var(--warning-color);
}

.stat-card.stat-danger .stat-icon {
  color: var(--danger-color);
}

.stat-card.stat-success .stat-icon {
  color: var(--success-color);
}

.stat-card.stat-info .stat-icon {
  color: var(--info-color);
}

.stat-content {
  display: flex;
  flex-direction: column;
}

.stat-value {
  font-size: 1.75rem;
  font-weight: 700;
}

.stat-label {
  font-size: 0.85rem;
  color: var(--text-secondary);
}

/* ================================
   Kanban Board
   ================================ */
.kanban-container {
  margin-bottom: 2rem;
}

.kanban-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1rem;
}

.kanban-header h2 {
  font-size: 1.25rem;
  font-weight: 600;
}

.kanban-actions {
  display: flex;
  gap: 0.5rem;
}

.kanban-board {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 1rem;
}

.kanban-column {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  min-height: 400px;
  display: flex;
  flex-direction: column;
}

.column-header {
  padding: 1rem;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
  border-radius: var(--border-radius) var(--border-radius) 0 0;
}

.column-header h3 {
  font-size: 0.95rem;
  font-weight: 600;
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.column-count {
  background: var(--bg-tertiary);
  padding: 0.2rem 0.6rem;
  border-radius: 20px;
  font-size: 0.8rem;
}

.column-open h3 {
  color: var(--warning-color);
}

.column-progress h3 {
  color: var(--info-color);
}

.column-resolved h3 {
  color: var(--success-color);
}

.column-body {
  flex: 1;
  padding: 0.75rem;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  overflow-y: auto;
  max-height: 500px;
}

.ticket-card {
  background: var(--bg-tertiary);
  border-radius: var(--border-radius);
  padding: 1rem;
  cursor: pointer;
  transition: var(--transition);
  border: 1px solid transparent;
}

.ticket-card:hover {
  border-color: var(--primary-color);
  transform: translateY(-2px);
}

.ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 0.5rem;
}

.ticket-id {
  font-size: 0.8rem;
  color: var(--text-secondary);
  font-weight: 500;
}

.ticket-title {
  font-size: 0.9rem;
  font-weight: 500;
  margin-bottom: 0.5rem;
  line-height: 1.4;
}

.ticket-meta {
  display: flex;
  justify-content: space-between;
  font-size: 0.75rem;
  color: var(--text-secondary);
}

.ticket-meta span {
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

.sla-warning {
  margin-top: 0.5rem;
  font-size: 0.75rem;
  color: var(--danger-color);
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

/* ================================
   Priority Badges
   ================================ */
.priority-badge {
  padding: 0.2rem 0.5rem;
  border-radius: 4px;
  font-size: 0.7rem;
  font-weight: 600;
  text-transform: uppercase;
}

.priority-low {
  background: #d1fae5;
  color: #065f46;
}

.priority-medium {
  background: #fef3c7;
  color: #92400e;
}

.priority-high {
  background: #fed7aa;
  color: #c2410c;
}

.priority-critical {
  background: #fee2e2;
  color: #991b1b;
}

/* ================================
   Status Badges
   ================================ */
.status-badge {
  padding: 0.25rem 0.6rem;
  border-radius: 20px;
  font-size: 0.75rem;
  font-weight: 500;
}

.status-open {
  background: rgba(245, 158, 11, 0.1);
  color: var(--warning-color);
}

.status-in-progress {
  background: rgba(59, 130, 246, 0.1);
  color: var(--info-color);
}

.status-on-hold {
  background: rgba(100, 116, 139, 0.1);
  color: var(--secondary-color);
}

.status-resolved {
  background: rgba(16, 185, 129, 0.1);
  color: var(--success-color);
}

.status-closed {
  background: rgba(100, 116, 139, 0.2);
  color: var(--secondary-color);
}

/* ================================
   Buttons
   ================================ */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.6rem 1.25rem;
  border-radius: var(--border-radius);
  font-size: 0.9rem;
  font-weight: 500;
  border: none;
  cursor: pointer;
  transition: var(--transition);
}

.btn-primary {
  background: var(--primary-color);
  color: white;
}

.btn-primary:hover {
  background: var(--primary-hover);
}

.btn-secondary {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.btn-secondary:hover {
  background: var(--border-color);
}

.btn-danger {
  background: var(--danger-color);
  color: white;
}

.btn-sm {
  padding: 0.4rem 0.8rem;
  font-size: 0.8rem;
}

.btn-block {
  width: 100%;
  justify-content: center;
}

.btn-icon {
  padding: 0.5rem;
}

.btn:disabled {
  opacity: 0.5;
  cursor: not-allowed;
}

/* ================================
   Forms
   ================================ */
.form-group {
  margin-bottom: 1rem;
}

.form-group label {
  display: block;
  margin-bottom: 0.5rem;
  font-size: 0.9rem;
  font-weight: 500;
}

.form-group input,
.form-group select,
.form-group textarea {
  width: 100%;
  padding: 0.75rem;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  color: var(--text-primary);
  font-size: 0.95rem;
}

.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--primary-color);
}

.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 1rem;
}

.form-section {
  margin-top: 1.5rem;
  padding-top: 1rem;
  border-top: 1px solid var(--border-color);
}

.form-section h4 {
  margin-bottom: 1rem;
  color: var(--text-secondary);
  font-size: 0.9rem;
}

/* ================================
   Tables
   ================================ */
.table-container {
  overflow-x: auto;
}

.data-table {
  width: 100%;
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  border-collapse: collapse;
}

.data-table th,
.data-table td {
  padding: 1rem;
  text-align: left;
  border-bottom: 1px solid var(--border-color);
}

.data-table th {
  font-size: 0.85rem;
  color: var(--text-secondary);
  font-weight: 500;
  text-transform: uppercase;
  letter-spacing: 0.05em;
}

.data-table td {
  font-size: 0.9rem;
}

.data-table tr.clickable-row {
  cursor: pointer;
}

.data-table tr.clickable-row:hover td {
  background: var(--bg-tertiary);
}

/* ================================
   Modal
   ================================ */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 1000;
  opacity: 0;
  visibility: hidden;
  transition: var(--transition);
}

.modal-overlay.active {
  opacity: 1;
  visibility: visible;
}

.modal {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  width: 90%;
  max-width: 500px;
  max-height: 90vh;
  overflow-y: auto;
  transform: scale(0.9);
  transition: var(--transition);
}

.modal-overlay.active .modal {
  transform: scale(1);
}

.modal-large {
  max-width: 700px;
}

.modal-header {
  padding: 1.25rem;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.modal-header h3 {
  font-size: 1.1rem;
  font-weight: 600;
}

.modal-close {
  background: none;
  border: none;
  font-size: 1.5rem;
  color: var(--text-secondary);
  cursor: pointer;
}

.modal-close:hover {
  color: var(--text-primary);
}

.modal-body {
  padding: 1.25rem;
}

.modal-footer {
  padding: 1.25rem;
  border-top: 1px solid var(--border-color);
  display: flex;
  justify-content: flex-end;
  gap: 0.75rem;
}

/* ================================
   Toast Notifications
   ================================ */
.toast-container {
  position: fixed;
  bottom: 1.5rem;
  right: 1.5rem;
  z-index: 2000;
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.toast {
  background: var(--bg-secondary);
  padding: 1rem 1.25rem;
  border-radius: var(--border-radius);
  display: flex;
  align-items: center;
  gap: 0.75rem;
  box-shadow: var(--card-shadow);
  transform: translateX(100%);
  transition: var(--transition);
}

.toast.show {
  transform: translateX(0);
}

.toast-success {
  border-left: 4px solid var(--success-color);
}

.toast-success i {
  color: var(--success-color);
}

.toast-error {
  border-left: 4px solid var(--danger-color);
}

.toast-error i {
  color: var(--danger-color);
}

.toast-warning {
  border-left: 4px solid var(--warning-color);
}

.toast-warning i {
  color: var(--warning-color);
}

.toast-info {
  border-left: 4px solid var(--info-color);
}

.toast-info i {
  color: var(--info-color);
}

/* ================================
   Loading Overlay
   ================================ */
.loading-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.7);
  display: flex;
  align-items: center;
  justify-content: center;
  z-index: 3000;
  opacity: 0;
  visibility: hidden;
  transition: var(--transition);
}

.loading-overlay.active {
  opacity: 1;
  visibility: visible;
}

.loader {
  text-align: center;
  color: white;
}

.spinner {
  width: 50px;
  height: 50px;
  border: 4px solid rgba(255, 255, 255, 0.1);
  border-top-color: var(--primary-color);
  border-radius: 50%;
  animation: spin 1s linear infinite;
  margin: 0 auto 1rem;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

/* ================================
   Login Page
   ================================ */
.login-page {
  background: linear-gradient(135deg, #0f172a 0%, #1e1b4b 100%);
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
}

.login-container {
  display: flex;
  width: 900px;
  min-height: 550px;
  background: var(--bg-secondary);
  border-radius: 16px;
  box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.5);
  overflow: hidden;
}

.login-branding {
  flex: 1;
  background: linear-gradient(135deg, #4f46e5 0%, #7c3aed 50%, #a855f7 100%);
  padding: 3rem;
  display: flex;
  align-items: center;
  justify-content: center;
}

.branding-content {
  text-align: center;
  color: white;
}

.logo-large {
  font-size: 4rem;
  margin-bottom: 1rem;
}

.branding-content h1 {
  font-size: 2rem;
  margin-bottom: 0.5rem;
}

.branding-content p {
  opacity: 0.9;
  margin-bottom: 2rem;
}

.features-list {
  text-align: left;
}

.feature-item {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  margin-bottom: 0.75rem;
  font-size: 0.95rem;
}

.login-form-container {
  flex: 1;
  padding: 3rem;
  display: flex;
  align-items: center;
  justify-content: center;
}

.login-form-wrapper {
  width: 100%;
  max-width: 340px;
}

.login-form-wrapper h2 {
  font-size: 1.75rem;
  margin-bottom: 0.5rem;
}

.login-subtitle {
  color: var(--text-secondary);
  margin-bottom: 1.5rem;
}

.input-wrapper {
  position: relative;
  display: flex;
  align-items: center;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  padding: 0 1rem;
}

.input-wrapper i {
  color: var(--text-secondary);
}

.input-wrapper input {
  flex: 1;
  padding: 0.85rem 0.75rem;
  background: transparent;
  border: none;
  color: var(--text-primary);
  outline: none;
}

.toggle-password {
  background: none;
  border: none;
  color: var(--text-secondary);
  cursor: pointer;
  padding: 0.5rem;
}

.form-options {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1.5rem;
}

.checkbox-wrapper {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.9rem;
  color: var(--text-secondary);
  cursor: pointer;
}

.login-footer {
  text-align: center;
  margin-top: 2rem;
  color: var(--text-secondary);
  font-size: 0.85rem;
}

.alert {
  padding: 1rem;
  border-radius: var(--border-radius);
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.alert-error {
  background: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
}

/* ================================
   Filters Section
   ================================ */
.filters-section {
  background: var(--bg-secondary);
  padding: 1rem;
  border-radius: var(--border-radius);
  margin-bottom: 1.5rem;
}

.filters-form {
  display: flex;
  flex-wrap: wrap;
  gap: 1rem;
  align-items: flex-end;
}

.filter-group {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.filter-group label {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

.filter-group select,
.filter-group input {
  padding: 0.5rem 0.75rem;
  background: var(--bg-tertiary);
  border: 1px solid var(--border-color);
  border-radius: var(--border-radius);
  color: var(--text-primary);
  min-width: 150px;
}

.search-input {
  display: flex;
}

.search-input input {
  border-radius: var(--border-radius) 0 0 var(--border-radius);
  border-right: none;
}

.search-input button {
  padding: 0.5rem 0.75rem;
  background: var(--primary-color);
  border: none;
  color: white;
  border-radius: 0 var(--border-radius) var(--border-radius) 0;
  cursor: pointer;
}

/* ================================
   Pagination
   ================================ */
.pagination {
  display: flex;
  justify-content: center;
  gap: 0.25rem;
  margin-top: 1.5rem;
}

.page-link {
  padding: 0.5rem 0.85rem;
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  color: var(--text-secondary);
}

.page-link:hover {
  background: var(--bg-tertiary);
  color: var(--text-primary);
}

.page-link.active {
  background: var(--primary-color);
  color: white;
}

.table-info {
  text-align: center;
  margin-top: 0.75rem;
  font-size: 0.85rem;
  color: var(--text-secondary);
}

/* ================================
   Ticket Detail
   ================================ */
.ticket-detail-container {
  max-width: 1200px;
}

.ticket-header-card {
  background: var(--bg-secondary);
  padding: 1.5rem;
  border-radius: var(--border-radius);
  margin-bottom: 1.5rem;
}

.ticket-header-top {
  display: flex;
  justify-content: space-between;
  align-items: flex-start;
  flex-wrap: wrap;
  gap: 1rem;
}

.back-link {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  font-size: 0.9rem;
  color: var(--text-secondary);
  margin-bottom: 0.5rem;
}

.back-link:hover {
  color: var(--primary-color);
}

.ticket-header-left h1 {
  font-size: 1.5rem;
  margin-bottom: 0.75rem;
}

.ticket-badges {
  display: flex;
  gap: 0.5rem;
  flex-wrap: wrap;
}

.sla-badge-large {
  background: rgba(239, 68, 68, 0.1);
  color: var(--danger-color);
  padding: 0.25rem 0.75rem;
  border-radius: 20px;
  font-size: 0.8rem;
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

.ticket-header-actions {
  display: flex;
  gap: 0.5rem;
}

.ticket-detail-grid {
  display: grid;
  grid-template-columns: 1fr 350px;
  gap: 1.5rem;
}

.detail-card {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  padding: 1.5rem;
  margin-bottom: 1.5rem;
}

.detail-card h2 {
  font-size: 1.1rem;
  margin-bottom: 1rem;
}

.detail-card h3 {
  font-size: 1rem;
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  color: var(--text-secondary);
}

.description-content {
  color: var(--text-primary);
  line-height: 1.8;
}

.attachments-section {
  margin-top: 1.5rem;
  padding-top: 1.5rem;
  border-top: 1px solid var(--border-color);
}

.attachments-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(100px, 1fr));
  gap: 1rem;
}

.attachment-item {
  background: var(--bg-tertiary);
  border-radius: var(--border-radius);
  overflow: hidden;
  text-align: center;
}

.attachment-item img {
  width: 100%;
  height: 80px;
  object-fit: cover;
}

.attachment-icon {
  height: 80px;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 2rem;
  color: var(--text-secondary);
}

.attachment-name {
  padding: 0.5rem;
  font-size: 0.75rem;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.timeline {
  position: relative;
  padding-left: 1.5rem;
}

.timeline::before {
  content: '';
  position: absolute;
  left: 6px;
  top: 0;
  bottom: 0;
  width: 2px;
  background: var(--border-color);
}

.timeline-item {
  position: relative;
  padding-bottom: 1.5rem;
}

.timeline-item:last-child {
  padding-bottom: 0;
}

.timeline-marker {
  position: absolute;
  left: -1.5rem;
  top: 4px;
  width: 14px;
  height: 14px;
  background: var(--primary-color);
  border-radius: 50%;
  border: 3px solid var(--bg-secondary);
}

.timeline-content {
  background: var(--bg-tertiary);
  padding: 1rem;
  border-radius: var(--border-radius);
}

.timeline-header {
  display: flex;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
}

.status-change {
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.timeline-time {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

.timeline-remark {
  font-size: 0.9rem;
  margin-bottom: 0.25rem;
}

.timeline-user {
  font-size: 0.8rem;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

.info-list {
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
}

.info-item {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
}

.info-item label {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

.info-item span,
.info-item a {
  font-size: 0.95rem;
}

.school-code-badge {
  background: var(--primary-light);
  color: var(--primary-color);
  padding: 0.2rem 0.5rem;
  border-radius: 4px;
  font-weight: 500;
  font-size: 0.85rem;
}

.assigned-agent {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.agent-avatar {
  width: 45px;
  height: 45px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--success-color), #34d399);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  color: white;
}

.agent-info {
  display: flex;
  flex-direction: column;
}

.agent-name {
  font-weight: 500;
}

.agent-email {
  font-size: 0.85rem;
  color: var(--text-secondary);
}

.not-assigned {
  color: var(--text-secondary);
  font-style: italic;
}

/* ================================
   Cards Grid
   ================================ */
.cards-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(300px, 1fr));
  gap: 1rem;
}

.school-card {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  overflow: hidden;
}

.school-card-header {
  padding: 1rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  border-bottom: 1px solid var(--border-color);
}

.school-avatar {
  width: 45px;
  height: 45px;
  border-radius: var(--border-radius);
  background: linear-gradient(135deg, var(--primary-color), #8b5cf6);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  color: white;
}

.school-info {
  flex: 1;
}

.school-info h3 {
  font-size: 1rem;
  margin-bottom: 0.25rem;
}

.school-code {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

.status-indicator {
  padding: 0.2rem 0.6rem;
  border-radius: 20px;
  font-size: 0.7rem;
  font-weight: 500;
}

.status-active {
  background: rgba(16, 185, 129, 0.1);
  color: var(--success-color);
}

.status-inactive {
  background: rgba(100, 116, 139, 0.1);
  color: var(--secondary-color);
}

.school-card-body {
  padding: 1rem;
}

.info-row {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-bottom: 0.5rem;
  font-size: 0.9rem;
  color: var(--text-secondary);
}

.info-row i {
  width: 16px;
  text-align: center;
}

.plan-badge {
  background: var(--primary-light);
  color: var(--primary-color);
  padding: 0.15rem 0.5rem;
  border-radius: 4px;
  font-size: 0.75rem;
}

.school-card-footer {
  padding: 0.75rem 1rem;
  border-top: 1px solid var(--border-color);
  display: flex;
  justify-content: flex-end;
  gap: 0.5rem;
}

.page-header-actions {
  display: flex;
  justify-content: flex-end;
  margin-bottom: 1rem;
}

.user-cell {
  display: flex;
  align-items: center;
  gap: 0.75rem;
}

.avatar-sm {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--primary-color);
  display: flex;
  align-items: center;
  justify-content: center;
  color: white;
  font-weight: 500;
  font-size: 0.85rem;
}

.role-badge {
  padding: 0.2rem 0.5rem;
  border-radius: 4px;
  font-size: 0.75rem;
}

.role-super-admin {
  background: rgba(139, 92, 246, 0.1);
  color: #8b5cf6;
}

.role-manager {
  background: rgba(59, 130, 246, 0.1);
  color: var(--info-color);
}

.role-support-agent {
  background: rgba(16, 185, 129, 0.1);
  color: var(--success-color);
}

.activity-section {
  margin-top: 2rem;
}

.activity-section h2 {
  font-size: 1.1rem;
  margin-bottom: 1rem;
}

.activity-list {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  overflow: hidden;
}

.activity-item {
  padding: 1rem;
  display: flex;
  align-items: center;
  gap: 1rem;
  border-bottom: 1px solid var(--border-color);
}

.activity-item:last-child {
  border-bottom: none;
}

.activity-icon {
  width: 36px;
  height: 36px;
  background: var(--bg-tertiary);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--text-secondary);
}

.activity-content {
  flex: 1;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
}

.activity-ticket {
  font-weight: 500;
  color: var(--primary-color);
}

.activity-text {
  color: var(--text-secondary);
  font-size: 0.9rem;
}

.activity-time {
  font-size: 0.8rem;
  color: var(--text-secondary);
}

/* ================================
   Responsive
   ================================ */
@media (max-width: 1024px) {
  .kanban-board {
    grid-template-columns: 1fr;
  }

  .ticket-detail-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 768px) {
  .sidebar {
    transform: translateX(-100%);
  }

  .sidebar.mobile-open {
    transform: translateX(0);
  }

  .main-content {
    margin-left: 0;
  }

  .mobile-menu-btn {
    display: block;
  }

  .login-container {
    flex-direction: column;
    width: 95%;
  }

  .login-branding {
    padding: 2rem;
  }

  .search-box {
    display: none;
  }

  .form-row {
    grid-template-columns: 1fr;
  }

  .ticket-header-actions {
    width: 100%;
    flex-direction: column;
  }

  .ticket-header-actions .btn {
    width: 100%;
    justify-content: center;
  }
}

/* ================================
   Notification Dropdown
   ================================ */
.notification-wrapper {
  position: relative;
}

.notification-dropdown {
  position: absolute;
  top: 100%;
  right: 0;
  width: 360px;
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.4);
  border: 1px solid var(--border-color);
  opacity: 0;
  visibility: hidden;
  transform: translateY(10px);
  transition: var(--transition);
  z-index: 200;
}

.notification-dropdown.active {
  opacity: 1;
  visibility: visible;
  transform: translateY(5px);
}

.notification-header {
  padding: 1rem;
  border-bottom: 1px solid var(--border-color);
  display: flex;
  justify-content: space-between;
  align-items: center;
}

.notification-header h4 {
  font-size: 1rem;
  font-weight: 600;
}

.btn-link {
  background: none;
  border: none;
  color: var(--primary-color);
  cursor: pointer;
  font-size: 0.85rem;
}

.btn-link:hover {
  text-decoration: underline;
}

.notification-list {
  max-height: 350px;
  overflow-y: auto;
}

.notification-item {
  padding: 0.875rem 1rem;
  border-bottom: 1px solid var(--border-color);
  cursor: pointer;
  transition: var(--transition);
  display: flex;
  gap: 0.75rem;
}

.notification-item:hover {
  background: var(--bg-tertiary);
}

.notification-item.unread {
  background: rgba(99, 102, 241, 0.05);
}

.notification-item.unread::before {
  content: '';
  position: absolute;
  left: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 60%;
  background: var(--primary-color);
  border-radius: 0 3px 3px 0;
}

.notification-icon {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: var(--bg-tertiary);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.notification-icon.new-ticket {
  color: var(--success-color);
}

.notification-icon.assigned {
  color: var(--info-color);
}

.notification-icon.status {
  color: var(--warning-color);
}

.notification-icon.sla {
  color: var(--danger-color);
}

.notification-icon.feedback {
  color: #fbbf24;
}

.notification-content {
  flex: 1;
  min-width: 0;
}

.notification-title {
  font-size: 0.9rem;
  font-weight: 500;
  margin-bottom: 0.25rem;
}

.notification-message {
  font-size: 0.8rem;
  color: var(--text-secondary);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.notification-time {
  font-size: 0.7rem;
  color: var(--text-secondary);
  margin-top: 0.25rem;
}

.notification-empty {
  padding: 2rem;
  text-align: center;
  color: var(--text-secondary);
}

.notification-empty i {
  font-size: 2rem;
  margin-bottom: 0.5rem;
}

.notification-footer {
  padding: 0.75rem 1rem;
  border-top: 1px solid var(--border-color);
  text-align: center;
}

.notification-footer a {
  font-size: 0.85rem;
  font-weight: 500;
}

/* ================================
   Star Rating Feedback
   ================================ */
.feedback-section {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  padding: 1.5rem;
  margin-top: 1.5rem;
}

.feedback-section h3 {
  font-size: 1rem;
  margin-bottom: 1rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  color: var(--text-secondary);
}

.star-rating {
  display: flex;
  gap: 0.25rem;
  margin-bottom: 0.75rem;
}

.star-rating i {
  font-size: 1.5rem;
  color: var(--border-color);
}

.star-rating i.filled {
  color: #fbbf24;
}

.star-rating.large i {
  font-size: 2rem;
}

.feedback-comment {
  background: var(--bg-tertiary);
  padding: 1rem;
  border-radius: var(--border-radius);
  margin-bottom: 0.75rem;
  font-style: italic;
  color: var(--text-primary);
}

.feedback-meta {
  font-size: 0.85rem;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.feedback-empty {
  color: var(--text-secondary);
  font-style: italic;
}

/* ================================
   Password Reset Modal
   ================================ */
.reset-password-form .form-group {
  margin-bottom: 1rem;
}

.password-strength {
  height: 4px;
  background: var(--bg-tertiary);
  border-radius: 2px;
  margin-top: 0.5rem;
  overflow: hidden;
}

.password-strength-bar {
  height: 100%;
  transition: var(--transition);
}

.strength-weak {
  width: 33%;
  background: var(--danger-color);
}

.strength-medium {
  width: 66%;
  background: var(--warning-color);
}

.strength-strong {
  width: 100%;
  background: var(--success-color);
}

/* ================================
   Reopened Status
   ================================ */
.status-reopened {
  background: rgba(139, 92, 246, 0.1);
  color: #8b5cf6;
}
/* ================================
   Profile Page
   ================================ */
.profile-container {
  max-width: 1000px;
}

.profile-header-card {
  background: var(--bg-secondary);
  border-radius: var(--border-radius);
  padding: 2rem;
  display: flex;
  align-items: center;
  gap: 2rem;
  margin-bottom: 1.5rem;
}

.profile-avatar-large {
  width: 100px;
  height: 100px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--primary-color), #8b5cf6);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 2.5rem;
  font-weight: 700;
  color: white;
  flex-shrink: 0;
}

.profile-info h1 {
  font-size: 1.75rem;
  margin-bottom: 0.5rem;
}

.profile-info .role-badge {
  margin-bottom: 0.75rem;
  display: inline-block;
}

.profile-email,
.profile-mobile {
  color: var(--text-secondary);
  font-size: 0.95rem;
  display: flex;
  align-items: center;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

.profile-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(300px, 1fr));
  gap: 1.5rem;
}

.profile-form .form-group,
.password-form .form-group {
  margin-bottom: 1.25rem;
}

.form-hint {
  display: block;
  font-size: 0.8rem;
  color: var(--text-secondary);
  margin-top: 0.25rem;
}

.user-info-link {
  flex: 1;
  text-decoration: none;
  color: inherit;
  transition: var(--transition);
  border-radius: var(--border-radius);
  padding: 0.25rem;
  margin: -0.25rem;
}

.user-info-link:hover {
  background: var(--bg-tertiary);
}

.schools-list {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.5rem;
}

@media (max-width: 768px) {
  .profile-header-card {
    flex-direction: column;
    text-align: center;
  }
  
  .profile-email,
  .profile-mobile {
    justify-content: center;
  }
}